For technology requests

Blue Technologies Smart Solutions is the Elms' technology service partner.  Below is BTSS help desk contact information.
Phone:   216.706.4357
Hours:   Monday – Friday from 7 a.m. to 5 p.m.
When should you contact the help desk?

Application crashed or not functioning properly
Printing issues
File and folder access problems
General hardware failures
Computer performance problems
Virus and malware infections
Network connectivity failures
User account and group creation
Mailbox and distribution list creation
Password resets and unlocking
File/folder permission changes
File and Folder Restores